When university students graduate, they will enter a business world that is markedly different than the one their parents and many of their professors entered in previous decades. Although the personal computer (PC) began to appear in offices in the 1980s, its power in and importance to the workplace has exploded with the advent of the Internet and the proliferation of productivity, collaboration, and business applications, making the PC indispensable.
Ten years ago, our CEO didn’t even have a computer on his desk — he had a secretary write it all. Now everything is electronic. (Regional human resources manager, financial services)
Business leaders view these technologies as a way to increase the efficiency and productivity of their workforce because the tools streamline and automate many business processes. As such, business leaders provide their employees with numerous applications to help them communicate and collaborate (see Figure 1).
In addition, the evolution of computers and mobile phones has provided information workers with a range of endpoints from which to access these tools (see Figure 2).
The reach of computer technology isn’t limited to the office worker, though. The benefits of technology are being realized in a range of settings beyond the office: the hospital room, the newsroom, the factory floor, the battlefield, and beyond.
Technology is the biggest factor of change in our industry. Most are drawn to healthcare out of compassion, so that’s a given, but what they bring now is an added knowledge of technology.