The four-month trial run of the latest self-bag-drop (SBD) service at Indira Gandhi International airport’s domestic terminal is over and soon flyers won’t have to spend more than a minute to finish it.
Officials of Delhi Internatio nal Airport Ltd (DIAL), a subsidiary of GMR Group that operates the airport, said the step had been taken to speed up the check-in procedure at the terminal that had witnessed a huge rise in footfall over the years. The terminal is also about to be expanded to deal with the rising numbers.
The facility has been under trial for the past four months with IndiGo commuters. It has received an overwhelmingly positive feedback from commuters with close to 100% success rate.Within the next few months, DIAL would put in place several SBD kiosks to let all other airlines use the facility . This solution is part of a DIAL campaign to reduce passenger congestion and queuing times in front of the check-in counters.
Developed by the Australiabased Elenium Group, this facility can be used by the flyers without any intervention by airport staff and can reduce the baggage processing time.
IndiGo flyers had weighed their own baggage, scanned and printed baggage tags, and placed their luggage on the belt after tagging them in a step-by step process guided by the selfbag-drop system. The uniqueness of the solution is that it can be retrofitted to the existing self check-in counters without any infrastructural changes.
The facility is yet another milestone towards achieving the Prime Minister’s Digital India vision. This facili ty revolutionises the check-in experience for our customers and ensures higher efficiency for them, the airlines and the airport. The advantage of selfbag-drop is that it is extremely user friendly, more efficient than the manual process and less time consuming. With this system in place, the passengers are in control of the baggage check-in process.